# Contact Center – Call Queues and Contact Center – Issues logging into queues

- Provider: [GoTo](https://down.guide/gotomeeting)
- Level: confirmed
- Impact: Partial outage
- lasted 20m
- started 2025-09-18 17:59 UTC
- Contact Center
- id: DWN-da7beec87e
- Official page: https://stspg.io/6zmjxj3xw28q

## Updates from GoTo
### 2025-09-18 17:59 UTC: investigating
We are actively investigating reports that some Contact Center – Call Queues and Contact Center – Supervisor customers may be experiencing issues to login and out of the call queues.
Our engineers are working to identify the issue and will provide another update shortly.

### 2025-09-18 18:01 UTC: identified
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.

### 2025-09-18 18:03 UTC: monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.

### 2025-09-18 18:18 UTC: resolved
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

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