GoTo Connect - Issues with messaging and notifications

What to do

• Check whether you use GoTo VoIP Calls - Deskphones, VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile, Messaging - Chat and 1 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 23h 46m it lasted.

  Anything that failed between 2025-09-17 19:03 UTC and 2025-09-18 18:49 UTC may need a replay.

• Subscribe to GoTo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=gotomeeting works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from GoTo 10

1. investigatingSep 17, 2025, 7:03 PM UTC

   We are actively investigating reports that some GoTo Connect customers may be experiencing issues, notably with messaging, some incoming call notifications. as well as loading GoTo Admin. Our engineers are working to identify the issue and will provide another update shortly.

   provider

2. identifiedSep 17, 2025, 7:21 PM UTC

   Our engineers have identified the issue and are now actively working towards a resolution. Due to the nature of the issue, the effects can be varied, but include access to GoToAdmin, issues sending or receiving SMS. We will provide another update shortly.

   provider

3. identifiedSep 17, 2025, 7:47 PM UTC

   Our engineers are still working towards a resolution to this issue. We are continuing to take some actions and see improvements in internal metrics. We will provide another update shortly.

   provider

4. monitoringSep 17, 2025, 7:49 PM UTC

   Our engineers have corrected the issue and we monitoring the gradual recovery of the affected services. We will continue monitoring the situation and provide another update shortly.

   provider

5. identifiedSep 17, 2025, 9:31 PM UTC

   Our engineers have identified a side effect issue and are now actively working towards a resolution. We will provide another update shortly.

   provider

6. identifiedSep 17, 2025, 10:24 PM UTC

   Our engineers are still working towards a resolution to this issue. We are continuing to take some actions and see improvements in internal metrics. We will provide another update shortly.

   provider

7. identifiedSep 18, 2025, 12:46 AM UTC

   Our engineers are still working towards a resolution to this issue. We are continuing to take some actions and see improvements in internal metrics. We will provide another update shortly.

   provider

8. identifiedSep 18, 2025, 4:25 AM UTC

   Our engineers are still working towards a resolution to this issue. We are continuing to take some actions and see improvements in internal metrics. We will provide another update as soon as it becomes available.

   provider

9. monitoringSep 18, 2025, 12:54 PM UTC

   Our engineers have corrected the issue which arose as a side-effect of mitigating the initial problem. The main impact was an error message when starting the GoTo App, on Desktop, Web or Mobile. Recovery is going to be transparent for these clients and, specifically for the mobile app, can also be manually triggered by simply re-opening the application on the mobile device. We will continue monitoring the situation through our internal metrics and provide a final update shortly.

   provider

10. resolvedSep 18, 2025, 6:49 PM UTC

    We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

    provider

Corrections

None so far.

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