GoTo Connect - Contact Center and Call Reports Issue

What to do

• Check whether you use GoTo Contact Center. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 38m it lasted.

  Anything that failed between 2026-06-19 08:33 UTC and 2026-06-19 13:11 UTC may need a replay.

• Subscribe to GoTo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=gotomeeting works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from GoTo 5

1. investigatingJun 19, 2026, 8:33 AM UTC

   We are actively investigating reports of an impact affecting GoTo Connect, including Call History, Virtual Receptionist Reporting, Voicemail Deletion, and Call-Report Ingestion. Our engineers are working to identify the issue and will provide another update shortly.

   provider

2. identifiedJun 19, 2026, 8:38 AM UTC

   Our engineers have identified the issue and are now actively working towards a resolution. We will provide another update shortly.

   provider

3. identifiedJun 19, 2026, 10:08 AM UTC

   Our engineers continue to investigate the issue. We will provide another update as soon as it is available.

   provider

4. monitoringJun 19, 2026, 12:39 PM UTC

   Our engineers have corrected the issue and we are confirming that all services are functional. We will continue monitoring the situation and provide a final update shortly.

   provider

5. resolvedJun 19, 2026, 1:11 PM UTC

   We have confirmed that the issue has been resolved and that all systems are 100% operational. We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

   provider

Corrections

None so far.

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