# GoTo Connect - Contact Center and Call Reports Issue

- Provider: [GoTo](https://down.guide/gotomeeting)
- Level: confirmed
- Impact: Partial outage
- lasted 4h 38m
- started 2026-06-19 08:33 UTC
- Contact Center
- id: DWN-ea597a5860
- Official page: https://stspg.io/r5z00mstp8q6

## Updates from GoTo
### 2026-06-19 08:33 UTC: investigating
We are actively investigating reports of an impact affecting GoTo Connect, including Call History, Virtual Receptionist Reporting, Voicemail Deletion, and Call-Report Ingestion.
Our engineers are working to identify the issue and will provide another update shortly.

### 2026-06-19 08:38 UTC: identified
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.

### 2026-06-19 10:08 UTC: identified
Our engineers continue to investigate the issue. We will provide another update as soon as it is available.

### 2026-06-19 12:39 UTC: monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.

### 2026-06-19 13:11 UTC: resolved
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

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