# GoTo Connect - inbound/outbound call failures

- Provider: [GoTo](https://down.guide/gotomeeting)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 8m
- started 2026-07-01 09:43 UTC
- VoIP Calls - GoTo Connect Web
- id: DWN-f6d2655e4f
- Official page: https://stspg.io/brjqyj2dbrfg

## Updates from GoTo
### 2026-07-01 09:43 UTC: investigating
We are actively investigating reports that a subset of GoTo Connect customers may be experiencing issues with inbound and outbound calls.
Our engineers are working to identify the issue and will provide another update shortly.

### 2026-07-01 10:08 UTC: identified
Our engineers have identified the issue and are now actively working toward a resolution.
We will provide another update shortly.

### 2026-07-01 10:40 UTC: monitoring
Our engineers have corrected the issue, and we are confirming that all services are functional.
We will continue monitoring the situation and will provide a final update shortly.

### 2026-07-01 10:43 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-07-01 10:50 UTC: resolved
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

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