# Grasshopper - Issue with web portal and outgoing calls

- Provider: [GoTo](https://down.guide/gotomeeting)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 14m
- started 2025-08-20 18:19 UTC
- Grasshopper
- id: DWN-fc200bdfc9
- Official page: https://stspg.io/6f0pgz5ysbhm

## Updates from GoTo
### 2025-08-20 18:19 UTC: investigating
We are actively investigating reports that some Grasshopper customers may be experiencing loading the Grasshopper web portal and making outbound calls with the Grasshopper app.
Our engineers are working to identify the issue and will provide another update shortly.

### 2025-08-20 18:33 UTC: identified
Our engineers have identified the issue and are now actively working towards a resolution.
We will provide another update shortly.

### 2025-08-20 19:06 UTC: monitoring
Our engineers have corrected the issue and we are confirming that all services are functional.
We will continue monitoring the situation and provide a final update shortly.

### 2025-08-20 19:33 UTC: resolved
We have confirmed that the issue has been resolved and that all systems are 100% operational.
We will conduct an internal review of this issue and make appropriate improvements to our system to help prevent or minimize future recurrence.

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