# GoTo incident history

- **GoTo**: [LogMeIn Rescue, Pro, Central, and G2ARS v5 - Session Failures](https://down.guide/gotomeeting/DWN-388a6c2421) (Partial outage; lasted 1h 18m; started 2026-11-06 13:14 UTC; Rescue, Pro/Central)
- **GoTo**: [LogMeIn Rescue, Pro, Central, and G2ARS v5 - Session failures](https://down.guide/gotomeeting/DWN-cf78021d4f) (Partial outage; lasted 2h 28m; started 2026-11-05 15:36 UTC; Rescue, Pro/Central)
- **GoTo**: [LogMeIn Rescue, Pro, Central, and G2ARS v5 - session failure](https://down.guide/gotomeeting/DWN-9b521b89d6) (Partial outage; lasted 9h 7m; started 2026-10-29 14:08 UTC; Rescue, Pro/Central)
- **GoTo**: [LogMeIn Rescue and G2ARS v5 - new session fails](https://down.guide/gotomeeting/DWN-6b5907ecca) (Partial outage; lasted 2h 44m; started 2026-10-28 18:38 UTC; Rescue)
- **GoTo**: [GoTo Connect - Inbound calls failing for customers in Brazil](https://down.guide/gotomeeting/DWN-db5dc6e6cd) (Partial outage; lasted 54m; started 2026-10-22 19:51 UTC; PSTN Calls - Inbound; latam)
- **GoTo**: [LogMeIn Pro and Central website](https://down.guide/gotomeeting/DWN-0274c06d11) (Partial outage; lasted 1h 24m; started 2026-10-10 04:56 UTC; Pro/Central)
- **GoTo**: [GoTo Meeting, Webinar or Training - Webcam or screen share issues](https://down.guide/gotomeeting/DWN-5156a13b6b) (Partial outage; lasted 32m; started 2026-09-29 15:03 UTC; GoTo Meeting, GoTo Webinar, GoTo Training)
- **GoTo**: [GoTo Connect - Issue with incoming calls](https://down.guide/gotomeeting/DWN-4c494e4281) (Partial outage; lasted 3h 32m; started 2026-09-23 12:53 UTC; PSTN Calls - Inbound)
- **GoTo**: [Pro, Central, GoToAssist Remote Support v5 and LogMeIn Rescue - Elevated error rates](https://down.guide/gotomeeting/DWN-bb0192870c) (Partial outage; lasted 27m; started 2026-09-09 15:46 UTC; Rescue, Pro/Central)
- **GoTo**: [Connectivity issues](https://down.guide/gotomeeting/DWN-6fa19e7eca) (Partial outage; lasted 52m; started 2026-09-08 16:55 UTC; Contact Center, GoTo Meeting, Rescue +17)
- **GoTo**: [Emails not being delivered to customers](https://down.guide/gotomeeting/DWN-8bf97c94af) (Partial outage; lasted 1h 1m; started 2026-09-04 12:31 UTC; GoTo Meeting, Rescue, Pro/Central +6)
- **GoTo**: [LogMeIn Rescue, G2ARS v5, Pro, and Central - Elevated session launch failures](https://down.guide/gotomeeting/DWN-396538698f) (Partial outage; lasted 1d; started 2026-08-27 15:55 UTC; Rescue, Pro/Central)
- **GoTo**: [Grasshopper - password reset and OTP emails blocked](https://down.guide/gotomeeting/DWN-f5e0001504) (Partial outage; lasted 1h 31m; started 2026-08-15 15:02 UTC; Grasshopper)
- **GoTo**: [GoTo Customer Engagement - Whatsapp campaign issues](https://down.guide/gotomeeting/DWN-cb4219f0d4) (Partial outage; lasted 9d 21h; started 2026-08-04 18:11 UTC; Customer Engagement)
- **GoTo**: [Join.me, GoToMyPC, Pro and Central - Login Issues](https://down.guide/gotomeeting/DWN-f9eaef983c) (Partial outage; lasted 8h 22m; started 2026-07-03 12:03 UTC; Pro/Central, GoToMyPC, join.me)
- **GoTo**: [GoTo Connect - inbound/outbound call failures](https://down.guide/gotomeeting/DWN-3ea8e10029) (Partial outage; lasted 6h 37m; started 2026-07-02 11:49 UTC; VoIP Calls - GoTo Connect Web)
- **GoTo**: [GoTo Connect - inbound/outbound call failures](https://down.guide/gotomeeting/DWN-f6d2655e4f) (Partial outage; lasted 1h 8m; started 2026-07-01 09:43 UTC; VoIP Calls - GoTo Connect Web)
- **GoTo**: [GoTo Connect - Contact Center and Call Reports Issue](https://down.guide/gotomeeting/DWN-ea597a5860) (Partial outage; lasted 4h 38m; started 2026-06-19 08:33 UTC; Contact Center)
- **GoTo**: [GoTo Connect - Authentication issue](https://down.guide/gotomeeting/DWN-0db1a8ce59) (Partial outage; lasted 39m; started 2026-05-28 14:17 UTC; VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile, Administration Portal)
- **GoTo**: [Logmein Rescue - Issue starting or joining sessions](https://down.guide/gotomeeting/DWN-e1119e6bdb) (Partial outage; lasted 39m; started 2026-05-27 15:17 UTC; Rescue, Pro/Central)
- **GoTo**: [LogMeIn Rescue, Pro, and Central - Issue downloading Rescue and Pro/Central applets](https://down.guide/gotomeeting/DWN-50230ff1c5) (Partial outage; lasted 7h 25m; started 2026-05-13 18:58 UTC; Rescue, Pro/Central)
- **GoTo**: [Grasshopper - Login Issues](https://down.guide/gotomeeting/DWN-7049965345) (Degraded; lasted 15h 49m; started 2026-05-08 01:22 UTC; Grasshopper)
- **GoTo**: [GoTo Connect - Call Recording and Transcript](https://down.guide/gotomeeting/DWN-6603eee0cd) (Partial outage; lasted 7h 29m; started 2026-05-07 18:31 UTC; GoTo Connect API)
- **GoTo**: [GoTo App - Cannot connect](https://down.guide/gotomeeting/DWN-6f5585c1d6) (Partial outage; lasted 28m; started 2026-05-06 16:55 UTC; VoIP Calls - GoTo Connect Web)
- **GoTo**: [Login to GoTo applications - 504 timeout - multiple products impacted](https://down.guide/gotomeeting/DWN-62183c878f) (Partial outage; lasted 1h 9m; started 2026-04-20 14:14 UTC; GoTo Meeting, VoIP Calls - GoTo Connect Web, GoTo Webinar +10)
- **GoTo**: [GoTo Connect VoIP Phones Calls - Intermittent Call Failures (503 Errors)](https://down.guide/gotomeeting/DWN-a8c84fa99a) (Partial outage; lasted 32m; started 2026-04-15 21:08 UTC; PSTN Calls - Inbound)
- **GoTo**: [GoTo Connect Call Quality issue](https://down.guide/gotomeeting/DWN-0fa594d38a) (Partial outage; lasted 49m; started 2026-04-06 12:58 UTC; VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile)
- **GoTo**: [GoTo Connect - Call audio quality](https://down.guide/gotomeeting/DWN-004701265a) (Partial outage; lasted 26m; started 2026-03-25 16:08 UTC; VoIP Calls - Deskphones, VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile +2)
- **GoTo**: [GoTo Webinar, GoTo Training and GoTo Meeting- Issue starting sessions](https://down.guide/gotomeeting/DWN-a7d55b9c7e) (Partial outage; lasted 2h 42m; started 2026-03-18 15:37 UTC; GoTo Meeting, GoTo Webinar, GoTo Training)
- **GoTo**: [GoTo Contact Center – Call queue distribution issues](https://down.guide/gotomeeting/DWN-241c697d73) (Partial outage; lasted 3h 23m; started 2026-02-27 15:52 UTC; Contact Center)
- **GoTo**: [GoTo Connect – Inbound PSTN Calls Not Connecting](https://down.guide/gotomeeting/DWN-aed10bca35) (Degraded; lasted 0m; started 2026-02-27 12:29 UTC; eu)
- **GoTo**: [Other - database replication lag to remote regions](https://down.guide/gotomeeting/DWN-eb11d96e6c) (Partial outage; lasted 47m; started 2026-01-27 00:53 UTC; Administration Portal)
- **GoTo**: [Pro and Central - Outlook and Microsoft 365](https://down.guide/gotomeeting/DWN-fc8b22fce0) (Partial outage; lasted 23h 54m; started 2026-01-22 22:19 UTC; Grasshopper, Pro/Central, Administration Portal)
- **GoTo**: [Email delivery issues](https://down.guide/gotomeeting/DWN-d09c79f5c5) (Partial outage; lasted 22m; started 2026-01-21 19:47 UTC; Pro/Central, Administration Portal)
- **GoTo**: [GoTo Connect - inbound/outbound call failure in livephx](https://down.guide/gotomeeting/DWN-b4dd2513f4) (Partial outage; lasted 37m; started 2026-01-18 18:04 UTC; VoIP Calls - Deskphones, VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile +2)
- **GoTo**: [GoTo Connect - Softphone call issues](https://down.guide/gotomeeting/DWN-262e8dc2cb) (Partial outage; lasted 46m; started 2025-12-18 19:29 UTC; VoIP Calls - GoTo Connect Web, VoIP Calls - GoTo Connect Mobile)
- **GoTo**: [GoTo Training - Join/Scheduling training sessions](https://down.guide/gotomeeting/DWN-d8499454a9) (Degraded; lasted 0m; started 2025-11-26 08:37 UTC; GoTo Training)
- **GoTo**: [LogMeIn Resolve, GoToMyPC and Pro/Central - Issues with the application](https://down.guide/gotomeeting/DWN-65f57692a7) (Partial outage; lasted 5h 27m; started 2025-10-29 16:16 UTC; Pro/Central, Miradore, MDM +2)
- **GoTo**: [GoToMyPC - Application in-accessible](https://down.guide/gotomeeting/DWN-dd7a3cf827) (Partial outage; lasted 22m; started 2025-10-26 10:35 UTC; GoToMyPC)
- **GoTo**: [GoTo Connect VoIP Phones Calls - Audio degradation](https://down.guide/gotomeeting/DWN-be0768b602) (Partial outage; lasted 1h 1m; started 2025-10-21 15:51 UTC; PSTN Calls - Outbound)
- **GoTo**: [GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training , GoToMyPC, & GoTo Resolve - Issues in Accessing Application.](https://down.guide/gotomeeting/DWN-57f2840ef4) (Partial outage; lasted 13h 54m; started 2025-10-20 08:16 UTC; GoTo Meeting, Devices, GoTo Webinar +10)
- **GoTo**: [GoTo Webinar and GoTo Assist Remote Support - Issues Accessing the Application](https://down.guide/gotomeeting/DWN-9ca000afa2) (Partial outage; lasted 9h 23m; started 2025-10-08 08:09 UTC; GoTo Webinar, GoTo Assist Remote support v4)
- **GoTo**: [GoTo Connect, GoTo Meeting, GoTo Webinar, GoTo Training and Openvoice, GoToAssist (Remote Support) - Issues in accessing the Application](https://down.guide/gotomeeting/DWN-51c99e56ee) (Partial outage; lasted 1d 12h; started 2025-10-06 08:40 UTC; Contact Center, GoTo Meeting, Pro/Central +7)

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