# Issue with Dashboard Views Being Registered

- Provider: [Grafana Cloud](https://down.guide/grafana-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 2d 13h
- started 2026-07-10 15:57 UTC
- AWS Australia - prod-au-southeast-1, AWS Australia - prod-au-southeast-2, AWS Brazil - prod-sa-east-1 +28
- ap-northeast-0, ap-south-0, ap-south-1, ap-southeast-0
- id: DWN-0ebea6e282
- Official page: https://stspg.io/y7gx5xr15rmm

## Updates from Grafana Cloud
### 2026-07-10 15:57 UTC: investigating
For some dashboards, the Views/Error counts in the Dashboards/Folder list renders as \`-\` and never updates, even after dashboards are viewed repeatedly
This is ultimately causing inaccurate or missing view counts.

### 2026-07-10 21:40 UTC: investigating
We are continuing to investigate the underlying cause of this issue. At this time, the scope and impact remain unchanged, and we have no new information to share. We will provide another update as soon as more information becomes available.

### 2026-07-13 05:21 UTC: investigating
We are continuing to investigate the underlying cause of this issue. At this time, the scope and impact remain unchanged, and we have no new information to share. We will provide another update as soon as more information becomes available.

### 2026-07-13 05:23 UTC: resolved
At this stage, we are considering the incident resolved.

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