# Service degradation on Logs Read path in AWS US West (us-west-0)

- Provider: [Grafana Cloud](https://down.guide/grafana-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 6h 14m
- started 2026-03-08 14:17 UTC
- AWS US West - prod-us-west-0
- us, us-west-0
- id: DWN-1c5038dd49
- Official page: https://stspg.io/9wcvpvg5w46z

## Updates from Grafana Cloud
### 2026-03-08 14:17 UTC: investigating
Our engineering team is investigating issues on the read path of Loki services on AWS US West since today aroun ~13:25UTC. 
These issues can cause timeouts and 5xx errors when query logs for customers on the cluster. The team is currently working to restore the service.

### 2026-03-08 18:29 UTC: monitoring
Since 16:35 UTC we have experienced stability and services are recovering. We are actively monitoring and working to fully stabilize

### 2026-03-08 20:31 UTC: resolved
We continue to observe a continued period of stability since 19:40 UTC. At this time, we are considering this issue resolved

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