# Some Grafana Instances Unavailable

- Provider: [Grafana Cloud](https://down.guide/grafana-cloud)
- Level: confirmed
- Impact: Partial outage
- lasted 7h 13m
- started 2026-03-27 13:36 UTC
- AWS Australia - prod-au-southeast-1, AWS Australia - prod-au-southeast-2, AWS Brazil - prod-sa-east-1 +28
- ap-northeast-0, ap-south-0, ap-south-1, ap-southeast-0
- id: DWN-2c96d6f0b0
- Official page: https://stspg.io/11q54lgd8swy

## Updates from Grafana Cloud
### 2026-03-27 13:36 UTC: investigating
We’re currently investigating an issue which is affecting primarily users on the Free tier. Impacted users will be met with a "your Grafana instance is loading" message indefinitely. Our team is actively working to identify the cause and will share an update within 1-2 hours. Thank you for your patience.

### 2026-03-27 14:51 UTC: investigating
We’re continuing to investigate the issue with Grafana instances. While we don’t have new information to share yet, our team is working to identify the root cause. Next update in 1-2 hours.

### 2026-03-27 16:36 UTC: investigating
We’re continuing to investigate the issue with Grafana instances. While we don’t have new information to share yet, our team is working to identify the root cause. Next update in 1-2 hours.

### 2026-03-27 18:10 UTC: identified
We’ve identified the cause of the issue impacting the instances. Our team is currently implementing a fix. We’ll provide another update in 1–2 hours, or sooner, if the situation changes.

### 2026-03-27 20:16 UTC: monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time. We’ll update again in 1 hour.

### 2026-03-27 20:48 UTC: resolved
This incident has been resolved. Thank you for your patience.

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