# Issue with Dashboard Views Being Registered

- Provider: [Grafana Cloud](https://down.guide/grafana-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 6d 2h
- started 2026-07-14 08:10 UTC
- AWS Australia - prod-au-southeast-1, AWS Australia - prod-au-southeast-2, AWS Brazil - prod-sa-east-1 +28
- ap-northeast-0, ap-south-0, ap-south-1, ap-southeast-0
- id: DWN-39cccee301
- Official page: https://stspg.io/0gjtnfjby0jy

## Updates from Grafana Cloud
### 2026-07-14 08:10 UTC: investigating
This is related to https://status.grafana.com/incidents/rhrk2ck6ly0y which was resolved by mistake. 
For some dashboards, the Views/Error counts in the Dashboards/Folder list renders as \`-\` and never updates, even after dashboards are viewed repeatedly. This is ultimately causing inaccurate or missing view counts.
We are continuing to investigate the underlying cause of this issue. At this time, the scope and impact remain unchanged, and we have no new information to share. We will provide another update as soon as more information becomes available.

### 2026-07-14 14:27 UTC: identified
We've identified the cause of the issue impacting dashboard view and error counts in the Dashboards and Folder list. Our team is currently working on implementing a fix and validating the solution. We will provide another update within the next 24 hours, or sooner if we have additional information to share.

### 2026-07-15 12:05 UTC: identified
We continue to work on resolving this issue. We'll provide another update within the next 24 hours, or sooner if additional information becomes available.

### 2026-07-15 20:52 UTC: identified
We continue to work on resolving this issue. We'll provide another update within the next 24 hours, or sooner if additional information becomes available.

### 2026-07-16 13:34 UTC: identified
We continue to work on resolving the issue impacting dashboard view and error counts. There are no new updates to share at this time. Our next update will be provided within 24 hours.

### 2026-07-16 21:27 UTC: identified
We continue to work on resolving the issue impacting dashboard view and error counts. There are no new updates to share at this time. Our next update will be provided within 24 hours.

### 2026-07-20 08:17 UTC: identified
We are currently working on a fix related to this incident. There are no new updates to share at this time.

### 2026-07-20 10:15 UTC: resolved
A fix has been implemented and dashboard view and error counts in the Dashboards and Folder list are updating as expected. Thank you for your patience while we worked to address this issue.

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