# Stacks using SCIM user provisioning are currently unable to log into Grafana

- Provider: [Grafana Cloud](https://down.guide/grafana-cloud)
- Level: confirmed
- Impact: Partial outage
- lasted 5h 24m
- started 2026-07-23 10:13 UTC
- AWS Australia - prod-au-southeast-1, AWS Australia - prod-au-southeast-2, AWS Brazil - prod-sa-east-1 +28
- ap-northeast-0, ap-south-0, ap-south-1, ap-southeast-0
- id: DWN-41b77b33f0
- Official page: https://stspg.io/93c20d1dzpdp

## Updates from Grafana Cloud
### 2026-07-23 10:13 UTC: investigating
We are currently facing an issue where Stacks using SCIM user provisioning are currently unable to log into Grafana. We are currently investigating this issue and working on a fix.

### 2026-07-23 11:26 UTC: identified
The issue has been identified and we are currently working on the mitigations now. The scope is much more limited than initially thought only specific SCIM configurations are impacted.

### 2026-07-23 13:23 UTC: identified
We have applied a fix and are currently awaiting feedback from affected customers.

### 2026-07-23 15:37 UTC: resolved
This incident has been resolved.

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