# Grafana rulers crash-looping on prometheus

- Provider: [Grafana Cloud](https://down.guide/grafana-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 5h 6m
- started 2026-07-08 12:17 UTC
- AWS US East (OH) - prod-us-east-0: Rule Evaluation, AWS US West - prod-us-west-0: Rule Evaluation
- us, us-east-0, us-east-2, us-west-0
- id: DWN-637f52aca1
- Official page: https://stspg.io/p3xgglcjcppk

## Updates from Grafana Cloud
### 2026-07-08 12:17 UTC: investigating
We are investigating issues with the grafana-ruler service on prod-us-east-2 and prod-us-west-0 which are causing periodic crash conditions. A code fix is currently being deployed to mitigate this

### 2026-07-08 14:23 UTC: monitoring
We are in the process of rolling out the fix. Our engineers are monitoring the progress.

### 2026-07-08 17:23 UTC: resolved
This incident has been resolved.

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