# Investigating elevated database load in AWS Germany

- Provider: [Grafana Cloud](https://down.guide/grafana-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 2h 24m
- started 2026-09-09 11:27 UTC
- AWS Germany - prod-eu-west-4
- eu, eu-west-4
- id: DWN-68e3189476
- Official page: https://stspg.io/j1r7zw96mgh5

## Updates from Grafana Cloud
### 2026-09-09 11:27 UTC: investigating
We are investigating elevated database load affecting infrastructure supporting a subset of Grafana Cloud instances in the AWS Germany region (prod-eu-west-4).
Affected users may experience slow responses when accessing Grafana. We will provide an update as more information becomes available.

### 2026-09-09 12:44 UTC: monitoring
A fix has been implemented and we have been seeing recovery to the affected region. We will continue to monitor.

### 2026-09-09 13:51 UTC: resolved
This incident has been resolved.

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