# PDC Degraded performance

- Provider: [Grafana Cloud](https://down.guide/grafana-cloud)
- Level: confirmed
- Impact: Major outage
- lasted 8h 17m
- started 2026-07-09 11:37 UTC
- AWS Australia - prod-au-southeast-1, AWS Germany - prod-eu-west-2, AWS Germany - prod-eu-west-4 +3
- ap-southeast-1, apac, au, eu
- id: DWN-7b00bbe5f6
- Official page: https://stspg.io/ftjw34232ndk

## Updates from Grafana Cloud
### 2026-07-09 11:37 UTC: investigating
We are currently facing performance degradation on PDC service hosted on Multiple clusters. Our Engineering Team is currently working on fixing the issue, we do apologize for any inconvenience.

### 2026-07-09 12:36 UTC: investigating
We are still currently investigating the issue.

### 2026-07-09 13:04 UTC: monitoring
A fix has been applied and we are seeing recovery. We will continue to monitor this.

### 2026-07-09 14:10 UTC: monitoring
We are seeing recovery in some deployments, while others not just yet. We are continuing to monitor this incident.

### 2026-07-09 14:44 UTC: monitoring
We are continuing to monitor for any further issues.

### 2026-07-09 16:08 UTC: identified
We are continuing to see disruptions across multiple deployments, ranging from degraded performance to full outages for some customers.
Additional resources have been engaged to mitigate this issue. We will post updates as they become available.

### 2026-07-09 17:52 UTC: monitoring
We are now seeing recovery of PDC traffic to the affected customers. Our team will continue to monitor across shifts.

### 2026-07-09 19:54 UTC: resolved
This incident has been resolved. Thank you for your patience.

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