# Grafana Assistant Unavailable in prod-us-east-0

- Provider: [Grafana Cloud](https://down.guide/grafana-cloud)
- Level: confirmed
- Impact: Partial outage
- lasted 1h 45m
- started 2026-03-23 17:03 UTC
- AWS US East - prod-us-east-0, GCP US East - prod-us-east-1
- us, us-east-0, us-east-1
- id: DWN-97f8fe2552
- Official page: https://stspg.io/ky81zq0w5k6d

## Updates from Grafana Cloud
### 2026-03-23 17:03 UTC: investigating
We are aware of an issue currently impacting Grafana Assistant. Impacted users are met with a request to accept the TOS, however the plugin is failing upon accepting. Our engineering are currently investigating this issue.

### 2026-03-23 18:01 UTC: investigating
We are continuing to investigate this issue.

### 2026-03-23 18:07 UTC: investigating
The impact extends beyond the TOS check. Assistant is completely unavailable in the impacted region.

### 2026-03-23 18:25 UTC: identified
The issue has been identified, and we are implementing a fix.

### 2026-03-23 18:48 UTC: resolved
This incident has been resolved.

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