# "Failed to Load Dashboard" Errors

- Provider: [Grafana Cloud](https://down.guide/grafana-cloud)
- Level: confirmed
- Impact: Partial outage
- lasted 18h 57m
- started 2026-05-11 21:38 UTC
- AWS Australia - prod-au-southeast-1, AWS Australia - prod-au-southeast-2, AWS Brazil - prod-sa-east-1 +28
- ap-northeast-0, ap-south-0, ap-south-1, ap-southeast-0
- id: DWN-a28c694306
- Official page: https://stspg.io/j6jsnfvm3c6m

## Updates from Grafana Cloud
### 2026-05-11 21:38 UTC: identified
Customers on Grafana Cloud may see an error on dashboard panels with "Failed to load dashboard ... json unmarshal number ...". We have identified the issue and are working to deploy out the fix.

### 2026-05-12 08:58 UTC: identified
We are continuing to work on a fix for this issue. While we do not have additional updates to share at this time, our teams remain actively engaged and we will provide further updates as soon as they become available.

### 2026-05-12 11:11 UTC: identified
Our teams continue working on a fix for this issue. We do not have additional information to share at this time, but we will continue to provide updates as progress is made.

### 2026-05-12 14:13 UTC: identified
The fix is currently being rolled out to all impacted environments.

### 2026-05-12 16:35 UTC: resolved
This incident has been resolved. Thank you for your patience.

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