# Grafana Cloud login issues for users with role of None

- Provider: [Grafana Cloud](https://down.guide/grafana-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 18h 53m
- started 2026-07-17 18:22 UTC
- AWS Australia - prod-au-southeast-1, AWS Australia - prod-au-southeast-2, AWS Brazil - prod-sa-east-1 +28
- ap-northeast-0, ap-south-0, ap-south-1, ap-southeast-0
- id: DWN-a5f5a2a546
- Official page: https://stspg.io/9z649qh8csv8

## Updates from Grafana Cloud
### 2026-07-17 18:22 UTC: investigating
We’re currently investigating an issue with user logins with the None role in Grafana Cloud. Our team is actively working to identify the cause. Thank you for your patience.

### 2026-07-17 19:28 UTC: identified
We’ve identified the cause of the issue impacting users with the role of None from logging in. Our team is currently implementing a fix.

### 2026-07-17 21:33 UTC: identified
We are in the process of implementing a fix and are monitoring the rollout. Thank you for your patience.

### 2026-07-18 13:15 UTC: resolved
Users with the None role authenticating via Grafana.com should be able to access their stacks again

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