# Potential Issues Loading Grafana for Users in India

- Provider: [Grafana Cloud](https://down.guide/grafana-cloud)
- Level: confirmed
- Impact: Partial outage
- lasted 5d 21h
- started 2026-06-18 15:18 UTC
- AWS Australia - prod-au-southeast-1, AWS Australia - prod-au-southeast-2, AWS Brazil - prod-sa-east-1 +28
- ap-northeast-0, ap-south-0, ap-south-1, ap-southeast-0
- id: DWN-a772dbf490
- Official page: https://stspg.io/8h80ly20yxl4

## Updates from Grafana Cloud
### 2026-06-18 15:18 UTC: investigating
Due to the linked GCP outage below, users located in India may have trouble loading parts of Grafana.
https://status.cloud.google.com/incidents/5fGQt4VbkDnr3Yp8PXPr
Impacted users may receive error messages such as "Error Loading" or "Failed to load Assets". To be clear, it does not matter the region the stack is located, but the geography where the user is physically in. We are currently investigating this issue from our end, and will provide updates as they are available.

### 2026-06-18 16:57 UTC: monitoring
Due to the linked GCP outage below, users located in India may have trouble loading parts of Grafana.
https://status.cloud.google.com/incidents/5fGQt4VbkDnr3Yp8PXPr
Impacted users may receive intermittent error messages such as "Error Loading" or "Failed to load Assets". To be clear, it does not matter the region the stack is located, but the geography where the user is physically in. We continue to work with our CSP on this investigation.

### 2026-06-19 02:33 UTC: monitoring
Due to the linked GCP outage below, users located in India may have trouble loading parts of Grafana.
https://status.cloud.google.com/incidents/5fGQt4VbkDnr3Yp8PXPr
We are continuing to work with our CSP on this investigation. 
Impacted users may receive intermittent error messages such as "Error Loading" or "Failed to load Assets". To be clear, it does not matter the region the stack is located, but the geography where the user is physically in.

### 2026-06-19 19:07 UTC: monitoring
We're actively monitoring this issue and working with our 3rd party provider. The next update will be sent on Monday unless there's new information to share.

### 2026-06-22 17:16 UTC: monitoring
We’ve verified and begun to implement a fix that will improve loading errors. We are continuing to roll this out to all regions and monitor for efficacy.

### 2026-06-23 09:14 UTC: monitoring
We have deployed additional mitigations that should help with remaining errors. We are continuing to monitor error rates.

### 2026-06-23 13:15 UTC: monitoring
We are continuing to monitor for further issues.

### 2026-06-23 17:54 UTC: monitoring
Error rates have remained near zero, and we continue to monitor.

### 2026-06-24 12:46 UTC: resolved
This incident has been resolved. Error rates continued to remain near 0 and operations are performing as expected.

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