# Elevated Request Errors for Grafana Across Multiple Regions

- Provider: [Grafana Cloud](https://down.guide/grafana-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 1h 1m
- started 2026-11-03 12:40 UTC
- AWS Australia - prod-au-southeast-1, AWS Australia - prod-au-southeast-2, AWS Brazil - prod-sa-east-1 +41
- ap-northeast-0, ap-south-0, ap-south-1, ap-southeast-0
- id: DWN-b8be3392ed
- Official page: https://stspg.io/jmzh1gddhwsr

## Updates from Grafana Cloud
### 2026-11-03 12:40 UTC: investigating
We are investigating some failed requests affecting Grafana across multiple Grafana Cloud regions, beginning at approximately 12:10 UTC. Customers may see slow-loading or failing dashboards and Explore queries, and some requests may time out or be cancelled. Our engineers are actively investigating. Next update by 13:30 UTC.

### 2026-11-03 12:57 UTC: identified
We have identified the cause of the elevated request errors affecting Grafana across multiple Grafana Cloud regions and are applying mitigation. Customers may still see slow-loading or failing dashboards and Explore queries while recovery continues. Next update by 13:30 UTC.

### 2026-11-03 13:00 UTC: monitoring
We have identified the cause of the elevated request errors affecting Grafana across multiple Grafana Cloud regions and have applied a mitigation. We are seeing early signs of recovery and are monitoring closely. Customers may still see slow-loading or failing dashboards and Explore queries while recovery continues. Next update by 13:30 UTC.

### 2026-11-03 13:28 UTC: monitoring
We have identified the cause of the elevated request errors affecting Grafana across multiple Grafana Cloud regions and have applied a mitigation. We are seeing signs of recovery and are continuing to monitor closely. Customers may still see slow-loading or failing dashboards and Explore queries while recovery continues. Next update by 14:00 UTC.

### 2026-11-03 13:42 UTC: resolved
Between approximately 12:10 UTC and 13:22 UTC on 3 November (about 1 hour 12 minutes), Grafana across multiple Grafana Cloud regions experienced elevated request errors, causing slow-loading or failing dashboards and Explore queries. The issue has been resolved and service has been fully restored.

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