# DB issues in prod-sa-east-1

- Provider: [Grafana Cloud](https://down.guide/grafana-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 2h 33m
- started 2026-10-20 21:36 UTC
- AWS Brazil - prod-sa-east-1, AWS Brazil - prod-sa-east-1: API, AWS Brazil - prod-sa-east-1: Public Probes
- latam, sa-east-1
- id: DWN-cb8eb1cce5
- Official page: https://stspg.io/28py1pvhnpjf

## Updates from Grafana Cloud
### 2026-10-20 21:36 UTC: investigating
We are currently investigating an issue in the prod-sa-east-1 region causing slow requests, or some stacks struggling to start. We will provide an update as soon as we have more information to share.

### 2026-10-20 22:14 UTC: investigating
Synthetic Monitoring alerting is also impacted. We are continuing to investigate this issue.

### 2026-10-20 23:39 UTC: investigating
Synthetic Monitoring alerting has recovered. We are continuing to monitor.

### 2026-10-21 00:09 UTC: resolved
This incident has been resolved.

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