# Authentication errors in prod-us-west-0

- Provider: [Grafana Cloud](https://down.guide/grafana-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 2h 49m
- started 2026-10-14 12:57 UTC
- AWS US West - prod-us-west-0
- us, us-west-0
- id: DWN-cd016a866c
- Official page: https://stspg.io/wrxbbbsyx0f7

## Updates from Grafana Cloud
### 2026-10-14 12:57 UTC: investigating
We are investigating increased authentication errors affecting Grafana Cloud in the prod-us-west-0 region.
Customers may experience intermittent failures for requests that require authentication.
Our engineering team has identified database performance degradation affecting the authentication service and is investigating the underlying cause.
We will provide another update as more information becomes available.

### 2026-10-14 13:58 UTC: identified
The issue has been identified, and we have applied mitigations on our end. We are currently observing the progress.

### 2026-10-14 15:00 UTC: identified
We have noticed improvements across services. We will now be applying a more permanent fix. Impacted users may experience a disruption in the auth-api service of up to 15min while we apply a DB patch that will improve performance.

### 2026-10-14 15:25 UTC: monitoring
The fix has been implemented, and we are monitoring the results.

### 2026-10-14 15:45 UTC: resolved
This incident has been resolved.

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