# Grafana Cloud non-billing usage metrics gaps in select regions

- Provider: [Grafana Cloud](https://down.guide/grafana-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2026-07-29 18:49 UTC
- ap-south-1, ca-east-0, eu, eu-central-0
- id: DWN-d9860456a8
- Official page: https://stspg.io/5db188nt4pmn

## Updates from Grafana Cloud
### 2026-07-29 18:49 UTC: resolved
Impact period: April 1 – July 29, 2026
Summary:
During this period, some customers in a subset of regions may have experienced gaps in select ruler/recording rule metrics within their Grafana Cloud instances. Not all customers or environments in the listed regions were affected.
Affected regions:
A subset of environments across the following regions may have been impacted:
ap-south-1
au-southeast-1
ca-east-0
eu-central-0
eu-west-2
eu-west-7
us-west-0
Affected values:
grafanacloud\_instance\_queries\_per\_second
grafanacloud\_instance\_rule\_config\_last\_reload\_successful
grafanacloud\_instance\_rule\_evaluations\_total:rate5m
grafanacloud\_instance\_rule\_evaluation\_failures\_total:rate5m
grafanacloud\_instance\_rule\_group\_interval\_seconds
grafanacloud\_instance\_rule\_group\_last\_duration\_seconds
grafanacloud\_instance\_rule\_group\_iterations\_total:rate5m
grafanacloud\_instance\_rule\_group\_iterations\_missed\_total:rate5m
grafanacloud\_instance\_rule\_group\_last\_evaluation\_timestamp\_seconds
grafanacloud\_instance\_rule\_group\_rules
grafanacloud\_instance\_ruler\_queries\_failed\_total:rate5m
grafanacloud\_instance\_ruler\_queries\_zero\_fetched\_series\_total:rate5m
grafanacloud\_instance\_ruler\_notifications\_sent\_total:rate5m
grafanacloud\_instance\_ruler\_notifications\_errors\_total:rate5m
grafanacloud\_instance\_ruler\_notifications\_queue\_capacity
grafanacloud\_instance\_ruler\_notifications\_queue\_length
grafanacloud\_instance\_ruler\_notifications\_latency\_seconds:99quantile
grafanacloud\_instance\_ruler\_notifications\_latency\_seconds:50quantile
Current status:
This issue has been resolved. No further action is required from customers. If you continue to notice gaps in the metrics described above, please reach out to support and reference this incident.

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