# Elevated Errors Ingesting Metrics in AWS US East (VA)

- Provider: [Grafana Cloud](https://down.guide/grafana-cloud)
- Level: confirmed
- Impact: Partial outage
- lasted 6h 57m
- started 2026-10-12 09:45 UTC
- AWS US East (VA) - prod-us-east-3
- us, us-east-3
- id: DWN-dfae538228
- Official page: https://stspg.io/q5r4k8bnw6l6

## Root cause
> We have identified the cause of an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA) - prod-us-east-3.

[Postmortem](https://stspg.io/q5r4k8bnw6l6)

## Updates from Grafana Cloud
### 2026-10-12 09:45 UTC: investigating
We are investigating an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes. Next update by 10:15 UTC.

### 2026-10-12 10:08 UTC: investigating
We are continuing to investigate an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes. Next update by 11:00 UTC.

### 2026-10-12 10:55 UTC: investigating
We are continuing to investigate an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA). Customers may see failed or delayed writes to Grafana Cloud Metrics, this may also impact Metrics written by Frontend Observability and/or Synthetic Monitoring. Next update by 12:00 UTC.

### 2026-10-12 11:56 UTC: identified
We have identified the cause of an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA) - prod-us-east-3. Customers may see failed or delayed writes to Grafana Cloud Metrics, this may also impact Metrics written by Frontend Observability and/or Synthetic Monitoring. We are continuing to work on mitigations and are monitoring the impact to Grafana Cloud Metrics. Next update by 13:00 UTC.

### 2026-10-12 12:53 UTC: identified
We have identified the cause of an issue affecting metrics ingestion for Grafana Cloud Metrics customers in AWS US East (VA) - prod-us-east-3. Customers may see failed or delayed writes to Grafana Cloud Metrics, this may also impact Metrics written by Frontend Observability and/or Synthetic Monitoring. We are continuing to work on mitigations and are monitoring the impact to Grafana Cloud Metrics. Next update by 14:00 UTC.

### 2026-10-12 14:01 UTC: identified
We have isolated infrastructure suspected of contributing to the metrics ingestion issue in AWS US East (VA) - prod-us-east-3. We are validating recovery and completing mitigation steps. Customers may continue to experience failed or delayed metric writes while this work continues.

### 2026-10-12 15:01 UTC: identified
We have isolated infrastructure suspected of contributing to the metrics ingestion issue in AWS US East (VA) - prod-us-east-3. We are validating recovery and completing mitigation steps. Customers may continue to experience failed or delayed metric writes while this work continues.

### 2026-10-12 16:42 UTC: resolved
From 09:45 UTC on 2026-10-12, customers in AWS US East (VA) experienced failed or delayed metric writes to Grafana Cloud Metrics, which may have also affected Frontend Observability and Synthetic Monitoring data in that region. This has been fully resolved and all services are operating normally again.

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