# Notification Policies and Contact Points Missing in UI on the Slow Release Channel

- Provider: [Grafana Cloud](https://down.guide/grafana-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 21h 38m
- started 2026-04-06 14:48 UTC
- AWS Australia - prod-au-southeast-1: Rule Evaluation, AWS Australia - prod-au-southeast-1: Alertmanager and Rules Configuration API, AWS Australia - prod-au-southeast-1: Alertmanager +58
- ap-northeast-0, ap-south-0, ap-south-1, ap-southeast-0
- id: DWN-e5744b1ef0
- Official page: https://stspg.io/73xbhbrx8d2c

## Updates from Grafana Cloud
### 2026-04-06 14:48 UTC: investigating
We’re currently investigating an issue affecting notification policies and contact points for instances on the slow release channel. Alerting API calls for contact points and notification policies return data as expected, so this appears to be limited to the UI.
Our team is actively working to identify the cause and will share an update within 1-2 hours. Thank you for your patience.

### 2026-04-06 16:13 UTC: investigating
We’re continuing to investigate the issue with the alerting UI. While we don’t have new information to share yet, our team is working to identify the root cause. Next update in 2 hours.

### 2026-04-06 21:04 UTC: identified
We’ve identified the cause of the issue impacting the Notification Policy and Contact Point UI. Our team is currently implementing a fix. 
We’ll provide another update when the fix is deployed and we monitor the expected improvement.

### 2026-04-06 23:58 UTC: monitoring
We’ve implemented a fix and are monitoring the results to confirm the issue is fully resolved. Services may start to recover during this time. We’ll update again within 2 hours.

### 2026-04-07 12:26 UTC: resolved
This incident has been resolved.

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