# Tempo: High Latency in prod-eu-west-2

- Provider: [Grafana Cloud](https://down.guide/grafana-cloud)
- Level: confirmed
- Impact: Degraded
- lasted 2h 23m
- started 2026-10-15 14:35 UTC
- AWS Germany - prod-eu-west-2: Ingestion
- eu, eu-west-2
- id: DWN-ee9ba21239
- Official page: https://stspg.io/qth8ndlqhdj1

## Updates from Grafana Cloud
### 2026-10-15 14:35 UTC: identified
We observed some spikes in latency starting at approximately 12:50 UTC. We are working on a resolution. 
Next update by 15:30 UTC

### 2026-10-15 15:20 UTC: identified
We are continuing to work on a fix for this issue.
Next update by 16:30 UTC

### 2026-10-15 16:08 UTC: identified
Things are starting to stabilize as we continue to work on a mitigation.

### 2026-10-15 16:58 UTC: resolved
This incident has been resolved.

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