# Elevated 429 Errors Impacting Metrics Querying Across Multiple Regions

- Provider: [Grafana Cloud](https://down.guide/grafana-cloud)
- Level: confirmed
- Impact: Major outage
- lasted 21m
- started 2026-04-20 14:09 UTC
- AWS Australia - prod-ap-southeast-2: Querying, AWS Australia - prod-ap-southeast-2: Ingestion, AWS Brazil - prod-sa-east-1: Querying +45
- ap-northeast-0, ap-south-0, ap-south-1, ap-southeast-0
- id: DWN-f34dc65544
- Official page: https://stspg.io/c0bt90m26gd0

## Updates from Grafana Cloud
### 2026-04-20 14:09 UTC: investigating
We are currently experiencing a major incident causing elevated 429 (rate limit) errors across multiple regions, primarily impacting metrics querying.
This is a high-priority issue, and our engineering team is actively engaged and working urgently to identify the root cause and restore full service as quickly as possible. Customers may experience widespread failures or delays when querying metrics during this time.
We understand the significant impact this may have and will continue to provide updates as more information becomes available.

### 2026-04-20 14:21 UTC: investigating
The issue is now confirmed to be widespread, affecting Prometheus across all regions.
Customers may continue to experience elevated 429 (rate limit) errors, particularly when querying metrics, with failures or inconsistent responses possible.
Our engineering team remains fully engaged and is actively working on mitigation and resolution efforts with the highest priority.

### 2026-04-20 14:30 UTC: resolved
This incident has been resolved. Thank you for your patience.

From the builder: does your app depend on Grafana Cloud? [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=grafana-cloud) detects problems in your own logs without hand-written monitors, and you can ask it in plain language which errors mention Grafana Cloud.

---
down.guide reads providers' official status pages every minute and adds its own evidence, always labeled. Free, no account. Agents: MCP at https://down.guide/mcp, REST at https://down.guide/api/v1, feeds at https://down.guide/feed. Built by [Sazabi](https://www.sazabi.com/?utm_source=down-guide&utm_medium=markdown&utm_content=DWN-f34dc65544), AI-native observability and security: automatic issue detection, plain-language log search and live dashboards.