# Grafana Cloud unavailibity in the prod-gb-south-0 region

- Provider: [Grafana IRM](https://down.guide/grafana-oncall)
- Level: confirmed
- Impact: Degraded
- lasted 3h 50m
- started 2026-10-20 12:43 UTC
- Grafana.com, Support Tickets, Integrations +23
- id: DWN-3f255c9121
- Official page: https://stspg.io/blcsc38zxjxw

## Updates from Grafana IRM
### 2026-10-20 06:49 UTC: investigating
As of  06:30 UTC, we became aware of to an issue with Grafana Cloud unavailibity in the prod-gb-south-0 region.
Engineering is actively engaged and assessing the issue. We will provide updates accordingly.

### 2026-10-20 06:54 UTC: investigating
We are continuing to investigate this issue.

### 2026-10-20 11:37 UTC: investigating
We are continuing to investigate this issue.

### 2026-10-20 12:43 UTC: identified
Between 06:15 and 12:15 UTC, Grafana Cloud Frontend Observability in GCP UK (prod-gb-south-0) experienced errors accepting incoming telemetry data. This has been resolved and Frontend Observability is operating normally in this region. We are continuing to investigate and monitor the remaining impacted services.

### 2026-10-20 14:29 UTC: identified
We are seeing errors in Frontend o11y again. We are continuing to investigate and monitor the impacted services.

### 2026-10-20 16:33 UTC: resolved
This incident has been resolved.

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