- Level
- confirmed
- Worst impact
- Degraded
- Components
- Incident Management and Response (IRM)
What to do
Check whether you use Grafana IRM Incident Management and Response (IRM). Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 13d 19h it lasted.
Anything that failed between 2026-10-05 16:17 UTC and 2026-10-19 11:40 UTC may need a replay.Subscribe to Grafana IRM's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=grafana-oncall works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Grafana IRM 8
- investigating
We are currently investigating an issue impacting all SMS attempts to Austria for IRM. All SMS attempts to Austria for IRM are currently blocked. We are working on a resolution, and an update will follow as soon as we have more info. Users should configure mobile push or phone calls as notifications.
provider
- identified
The issue has been identified. We are working on a resolution, but do not have an ETA at this time. We will provide another update as soon as we have more information to share. Users should configure mobile push or phone calls as notifications.
provider
- identified
This issue is also impacting numbers from Thailand and Bangladesh. The title of this status page has been updated to reflect this. Users should configure mobile push or phone calls as notifications. We are working on a resolution, and we will provide another update as soon as we have more information to share.
provider
- identified
We are continuing working on a resolution, and will provide another update as soon as we have more information to share. In the meantime we recommend, affected users to configure mobile push or phone calls as notifications.
provider
- identified
We are continuing working on a resolution, and will provide another update as soon as we have more information to share. In the meantime we recommend, affected users to configure mobile push or phone calls as notifications.
provider
- identified
SMS delivery to Austrian numbers has been restored. SMS delivery to Thailand and Bangladesh is still affected, and we are continuing to work on a resolution. We will provide another update as soon as we have more information to share. In the meantime, we recommend that affected users configure mobile push or phone calls as notifications.
provider
- identified
SMS delivery to Bangladesh has been restored. SMS delivery to Thailand is still affected, and we are continuing to work on a resolution. We will provide another update as soon as we have more information to share. In the meantime, we recommend that affected users configure mobile push or phone calls as notifications.
provider
- resolved
Following further investigation, we've confirmed that SMS delivery to certain destinations is not currently supported. We've updated our documentation to clarify the supported destinations and available notification options. We recommend using mobile push notifications or phone calls as alternatives where SMS delivery is unavailable.
provider
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Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-c1ef182b8e
Is Grafana IRM still down?
No, this incident was resolved 2026-10-19 11:40 UTC. For Grafana IRM's live state, see https://down.guide/grafana-oncall.
How long did it last?
13d 19h, from 2026-10-05 16:17 UTC to 2026-10-19 11:40 UTC, by the times Grafana IRM posted.
What was affected?
Grafana IRM named Incident Management and Response (IRM).
What caused it?
Grafana IRM hasn't published a root cause. If it does, it shows here.
Where does this come from?
Grafana IRM's official status page, https://status.grafana.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.