# Generative AI assistance is not available in Grammarly for Windows

- Provider: [Grammarly](https://down.guide/grammarly)
- Level: confirmed
- Impact: Degraded
- lasted 4h 20m
- started 2025-10-09 09:56 UTC
- Grammarly for Windows, Generative AI assistance
- us
- id: DWN-7d4511f65e
- Official page: https://stspg.io/yms3wyv6qnlw

## Updates from Grammarly
### 2025-10-09 09:56 UTC: investigating
We’re investigating reports that generative AI is unavailable when using Grammarly for Windows, and we’ll provide an update soon. In the meantime, you’re welcome to use generative AI features at app.grammarly.com.

### 2025-10-09 10:18 UTC: identified
The issue has been identified, and we are working on a fix. We apologize for the inconvenience and appreciate your patience.

### 2025-10-09 10:50 UTC: identified
The fix is being implemented. We appreciate your patience as we work on this.

### 2025-10-09 13:27 UTC: monitoring
The new Grammarly for Windows version is now available to everyone. The update will happen automatically, which should resolve the issue. If you continue to experience problems, please reinstall Grammarly for Windows by following these steps: https://support.grammarly.com/hc/en-us/articles/4403747415821

### 2025-10-09 14:16 UTC: resolved
This incident has beed resolved.

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