# Desktop transcription failure rates higher than normal

- Provider: [Granola](https://down.guide/granola)
- Level: confirmed
- Impact: Partial outage
- lasted 59m
- started 2026-02-04 21:14 UTC
- id: DWN-39432b918e
- Official page: https://status.granola.ai/incidents/01KGN835CD261Q1V300T54PAWA

## Updates from Granola
### 2026-02-04 21:14 UTC: investigating
We've had reports that transcription isn't working reliably for a number of users. We're investigating the cause of this and will update when we know more.

### 2026-02-04 21:50 UTC: identified
We've identified the cause of this and we're currently working on a fix - we'll release a new version of the app in the next 30 minutes or so that should resolve this issue.

### 2026-02-04 22:13 UTC: resolved
We've released an update to Granola that should resolve this issue (v7.6.1). Your app should auto-update, or you can get the latest version from our website. If you're still having issues transcribing meetings after updating, get in touch at \[hey@granola.so\](mailto:hey@granola.so "hey@granola.so").

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