# Speaker identification/separation is not working for some iOS transcripts

- Provider: [Granola](https://down.guide/granola)
- Level: confirmed
- Impact: Degraded
- lasted 3h 46m
- started 2026-04-08 16:59 UTC
- id: DWN-3ddd2f946a
- Official page: https://status.granola.ai/incidents/01KNQ0JGNS1KN6XWNH84RD42GN

## Updates from Granola
### 2026-04-08 16:59 UTC: investigating
Usually, our iOS app separates the transcript into Speaker A, Speaker B - this seems to be failing for some users at the moment.
We're currently investigating and will provide an update here shortly.

### 2026-04-08 17:58 UTC: identified
We've identified the cause of this issue and we're implementing a fix now.

### 2026-04-08 19:49 UTC: monitoring
We've deployed a fix for this and are monitoring diagnostics to confirm that it's resolved. Apologies for any disruption - get in touch at \[hey@granola.so\](mailto:hey@granola.so "hey@granola.so") if you're still having problems!

### 2026-04-08 20:45 UTC: resolved
We're still evaluating the impact here and may be able to backfill speaker diarization for existing affected transcripts over the next couple of days, but going forwards this issue is resolved!

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