# Notes failing to load in Granola desktop app

- Provider: [Granola](https://down.guide/granola)
- Level: confirmed
- Impact: Partial outage
- lasted 25m
- started 2026-10-08 14:23 UTC
- id: DWN-489ece00c2
- Official page: https://status.granola.ai/incidents/01M4DYB1JXVKB65TJ92GREAP0N

## Root cause
> Our team are looking into the root cause and working to find a mitigation, and we'll provide another update soon.

[Postmortem](https://status.granola.ai/incidents/01M4DYB1JXVKB65TJ92GREAP0N)

## Updates from Granola
### 2026-10-08 14:23 UTC: investigating
We're currently experiencing issues with notes and folders failing to load on macOS and Windows. Our team are looking into the root cause and working to find a mitigation, and we'll provide another update soon.

### 2026-10-08 14:48 UTC: resolved
The earlier issue affecting slow loading of notes on macOS and Windows was only affecting a very small number of customers, so shouldn't be causing any problems beyond this. If you're still having problems, get in touch at hey@granola.so.

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