# Transcription failures on Granola mobile

- Provider: [Granola](https://down.guide/granola)
- Level: confirmed
- Impact: Partial outage
- lasted 59m
- started 2026-01-29 18:10 UTC
- id: DWN-7e8332f7c8
- Official page: https://status.granola.ai/incidents/01KG5F5TJE0P1WPR5N3717V3GC

## Updates from Granola
### 2026-01-29 18:10 UTC: investigating
One of our transcription providers is experiencing an outage, which is impacting Granola transcription. On desktop, your transcript may be interrupted as we fall-back to another transcription provider.
On mobile, transcripts/note summaries will be delayed, but will continue as usual once we recover.
We'll provide another update when we get more information.

### 2026-01-29 18:18 UTC: identified
Transcription on desktop apps has recovered, but we're still seeing an outage on transcripts/notes summaries generating on our iOS app.

### 2026-01-29 19:08 UTC: resolved
Our transcription provider for iOS notes is back up and running, so your notes should begin to transcribe/summarize. It may take some time to process the backlog, so if you're having issues then please wait a few minutes and then try pressing 'end' on the note again.
If you're having problems, get in touch at \[hey@granola.so\](mailto:hey@granola.so "hey@granola.so")!

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