# Granola services down for some users

- Provider: [Granola](https://down.guide/granola)
- Level: confirmed
- Impact: Partial outage
- lasted 2h 35m
- started 2026-07-16 08:19 UTC
- id: DWN-9fe62a2f8a
- Official page: https://status.granola.ai/incidents/01KXN04TB2DJD8JMYQNYSNGJSB

## Updates from Granola
### 2026-07-16 08:19 UTC: investigating
We're receiving reports that login pages for Granola are not loading. At the moment this looks like an outage of our third-party auth provider - we've escalated to them and are investigating any mitigations.

### 2026-07-16 08:36 UTC: identified
A third-party service we use for logins and authorization is currently experiencing an outage. This is affecting all new logins to Granola, and some currently-logged-in users may experience degraded app functionality, such as notes not loading or Chat queries not working.
We're investigating mitigations urgently and our auth provider are also working on the issue - you can follow for updates here: \[https://status.workos.com/incidents/b52fkqjzcl20\](https://status.workos.com/incidents/b52fkqjzcl20 "https://status.workos.com/incidents/b52fkqjzcl20")

### 2026-07-16 10:14 UTC: monitoring
We're beginning to see slow signs of recovery - logins are succeeding again and other features in the app should begin to start working.

### 2026-07-16 10:54 UTC: resolved
All Granola services should be operational - we're sorry for any disruption. If you're still having problems, head to our help center at \[help.granola.ai\](http://help.granola.ai "help.granola.ai").

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