# Onboarding UKG Pro Issues

- Provider: [Greenhouse](https://down.guide/greenhouse)
- Level: confirmed
- Impact: Partial outage
- lasted 5h 40m
- started 2026-10-16 22:44 UTC
- HRIS Link - UKG
- id: DWN-d324026029
- Official page: https://stspg.io/53pvl95w8yb1

## Root cause
> Our team has identified the cause and is working on a solution.

[Postmortem](https://stspg.io/53pvl95w8yb1)

## Updates from Greenhouse
### 2026-10-16 22:44 UTC: investigating
We are investigating an issue with the HRIS Link UKG Pro Onboarding Integration

### 2026-10-17 00:05 UTC: identified
Some customers using the UKG integration may see new hires fail to sync to UKG. Our team has identified the cause and is working on a solution. We are restoring the affected UKG connections and will resend pending hires to UKG. No action is needed from customers at this time.

### 2026-10-17 02:01 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2026-10-17 04:24 UTC: resolved
This incident has been resolved.

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