# Investigating issues with Payroll Processing for some users

- Provider: [Gusto](https://down.guide/gusto)
- Level: confirmed
- Impact: Partial outage
- lasted 15m
- started 2025-10-24 19:39 UTC
- Payroll, Benefits, HR
- id: DWN-396ec49a31
- Official page: https://stspg.io/3y4txqtccldj

## Updates from Gusto
### 2025-10-24 19:39 UTC: investigating
We have identified the root cause of the issue impacting Payroll. Our team is implementing a solution and taking necessary steps to mitigate the impact. We will keep you updated as we work toward full resolution.

### 2025-10-24 19:54 UTC: resolved
On October 24, 2025 from 11:42 AM PT to 12:52 PM PT, some users were unable to login and run a payroll. All services are now operating normally. Thank you for your patience.

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