Gusto: Some companies are seeing double debits for payroll and payments processed through Gusto

What to do

Check whether you use Gusto Payroll, Benefits, HR. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 9h 32m it lasted.
Anything that failed between 2023-08-03 13:32 UTC and 2023-08-03 23:04 UTC may need a replay.
Subscribe to Gusto's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=gusto works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingAug 3, 2023, 1:32 PM UTC
We are currently investigating this issue.
provider
identifiedAug 3, 2023, 2:32 PM UTC
The issue has been identified and a fix is being implemented.
provider
monitoringAug 3, 2023, 11:00 PM UTC
A fix has been implemented and we are monitoring the results.
provider
resolvedAug 3, 2023, 11:04 PM UTC
This incident has been resolved.
provider

Reports count in aggregate; nothing about you is shown.

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Is Gusto still down?

No, this incident was resolved 2023-08-03 23:04 UTC. For Gusto's live state, see https://down.guide/gusto.

How long did it last?

9h 32m, from 2023-08-03 13:32 UTC to 2023-08-03 23:04 UTC, by the times Gusto posted.

What was affected?

Gusto named Payroll, Benefits, HR.

What caused it?

Gusto hasn't published a root cause. If it does, it shows here.

Where does this come from?

Gusto's official status page, https://status.gusto.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.