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Gusto

that there is an issue that is currently causing longer than expected wait times for phone support. Our chat support is operating normally. We apologize

Major outage Lasted 3h 11m · started · Gusto's page

Level
confirmed
Worst impact
Major outage
Components
Phone System, Chat System
Down Index
43of 100

What to do

  • Check whether you use Gusto Phone System, Chat System. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 3h 11m it lasted.

    Anything that failed between 2023-10-19 14:05 UTC and 2023-10-19 17:16 UTC may need a replay.
  • Subscribe to Gusto's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=gusto works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Gusto 4

  1. investigating

    We are currently investigating this issue.

    provider

  2. investigating

    We are continuing to investigate this issue.

    provider

  3. investigating

    We are continuing to investigate this issue.

    provider

  4. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-5e17b08303

Is Gusto still down?

No, this incident was resolved 2023-10-19 17:16 UTC. For Gusto's live state, see https://down.guide/gusto.

How long did it last?

3h 11m, from 2023-10-19 14:05 UTC to 2023-10-19 17:16 UTC, by the times Gusto posted.

What was affected?

Gusto named Phone System, Chat System.

What caused it?

Gusto hasn't published a root cause. If it does, it shows here.

Where does this come from?

Gusto's official status page, https://status.gusto.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.