# that there is an issue that is currently causing longer than expected wait times for phone support. Our chat support is operating normally. We apologize

- Provider: [Gusto](https://down.guide/gusto)
- Level: confirmed
- Impact: Major outage
- lasted 3h 11m
- started 2023-10-19 14:05 UTC
- Phone System, Chat System
- id: DWN-5e17b08303
- Official page: https://stspg.io/zxdl4x4wvh2y

## Updates from Gusto
### 2023-10-19 14:05 UTC: investigating
We are currently investigating this issue.

### 2023-10-19 14:40 UTC: investigating
We are continuing to investigate this issue.

### 2023-10-19 14:58 UTC: investigating
We are continuing to investigate this issue.

### 2023-10-19 17:16 UTC: resolved
This incident has been resolved.

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