# Some users are unable to request callbacks from their Gusto account

- Provider: [Gusto](https://down.guide/gusto)
- Level: confirmed
- Impact: Degraded
- lasted 51m
- started 2023-07-07 14:37 UTC
- Payroll, Benefits, HR, Phone System
- us
- id: DWN-736f1090c3
- Official page: https://stspg.io/jc2mk335mwyt

## Updates from Gusto
### 2023-07-07 14:37 UTC: investigating
We are currently investigating this issue. For support, please contact us at (800) 936-0383.

### 2023-07-07 15:21 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2023-07-07 15:28 UTC: resolved
This incident has been resolved.

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