# We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. Thank you for your patience at this time.

- Provider: [Gusto](https://down.guide/gusto)
- Level: confirmed
- Impact: Major outage
- lasted 2h 22m
- started 2024-01-16 19:10 UTC
- Gusto.com website, API
- us
- id: DWN-93caed3c08
- Official page: https://stspg.io/rc6ngdc744fc

## Updates from Gusto
### 2024-01-16 19:10 UTC: investigating
We are currently investigating this issue.

### 2024-01-16 19:12 UTC: investigating
We are continuing to investigate this issue.

### 2024-01-16 20:48 UTC: investigating
We are continuing to investigate this issue.

### 2024-01-16 20:52 UTC: investigating
We are aware of potential error messages that customers may be experiencing when accessing Gusto. Our teams are working to resolve this as a top priority. For voice support, you may reach us at (800) 936-0383. Thank you for your patience at this time.

### 2024-01-16 21:32 UTC: resolved
This incident has been resolved.

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