Gusto: Customers are experiencing slowness and errors when accessing Gusto

What to do

Check whether you use Gusto Gusto.com website, API. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 1h 48m it lasted.
Anything that failed between 2024-11-22 19:09 UTC and 2024-11-22 20:57 UTC may need a replay.
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investigatingNov 22, 2024, 7:09 PM UTC
We are currently investigating an issue where customers are unable to access their Gusto accounts. This is also impacting the performance of our API.
provider
investigatingNov 22, 2024, 7:09 PM UTC
We are continuing to investigate this issue.
provider
investigatingNov 22, 2024, 7:16 PM UTC
We are continuing to investigate this issue.
provider
identifiedNov 22, 2024, 7:29 PM UTC
The issue has been identified and a fix is being implemented.
provider
resolvedNov 22, 2024, 8:57 PM UTC
Customers should no longer be experiencing slowness and errors in Gusto.
provider

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None so far.

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Is Gusto still down?

No, this incident was resolved 2024-11-22 20:57 UTC. For Gusto's live state, see https://down.guide/gusto.

How long did it last?

1h 48m, from 2024-11-22 19:09 UTC to 2024-11-22 20:57 UTC, by the times Gusto posted.

What was affected?

Gusto named Gusto.com website, API.

What caused it?

Gusto hasn't published a root cause. If it does, it shows here.

Where does this come from?

Gusto's official status page, https://status.gusto.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.