# Customers are experiencing slowness and errors when accessing Gusto

- Provider: [Gusto](https://down.guide/gusto)
- Level: confirmed
- Impact: Major outage
- lasted 1h 48m
- started 2024-11-22 19:09 UTC
- Gusto.com website, API
- id: DWN-ad6f378ca4
- Official page: https://stspg.io/840myh0hlxjm

## Updates from Gusto
### 2024-11-22 19:09 UTC: investigating
We are currently investigating an issue where customers are unable to access their Gusto accounts. This is also impacting the performance of our API.

### 2024-11-22 19:09 UTC: investigating
We are continuing to investigate this issue.

### 2024-11-22 19:16 UTC: investigating
We are continuing to investigate this issue.

### 2024-11-22 19:29 UTC: identified
The issue has been identified and a fix is being implemented.

### 2024-11-22 20:57 UTC: resolved
Customers should no longer be experiencing slowness and errors in Gusto.

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