# We are aware that customers may be experiencing issues when accessing Gusto.

- Provider: [Gusto](https://down.guide/gusto)
- Level: confirmed
- Impact: Major outage
- lasted 2h 40m
- started 2025-12-16 18:16 UTC
- Gusto.com website, Payroll, Benefits, HR, Gusto Mobile +1
- id: DWN-c7051a67b9
- Official page: https://stspg.io/7x241mgqq5rq

## Updates from Gusto
### 2025-12-16 18:16 UTC: investigating
We are currently investigating this issue.

### 2025-12-16 18:22 UTC: investigating
We are continuing to investigate this issue.

### 2025-12-16 20:38 UTC: monitoring
A fix has been implemented and we are monitoring the results. Please try to access your Gusto app, and reach out to support for any issues.

### 2025-12-16 20:57 UTC: resolved
This incident has been resolved.

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