# All customers are experiencing high wait times

- Provider: [Gusto](https://down.guide/gusto)
- Level: confirmed
- Impact: Degraded
- lasted 1h 3m
- started 2023-08-21 15:51 UTC
- Phone System
- id: DWN-ed7d3155b4
- Official page: https://stspg.io/75t65kqd8mz5

## Updates from Gusto
### 2023-08-21 15:51 UTC: investigating
We are currently experiencing high call volume and may experience high hold times.

### 2023-08-21 15:59 UTC: investigating
We are continuing to investigate this issue.

### 2023-08-21 16:27 UTC: investigating
We are continuing to investigate this issue.

### 2023-08-21 16:47 UTC: monitoring
A fix has been implemented and we are monitoring the results.

### 2023-08-21 16:53 UTC: resolved
This incident has been resolved.

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