# PromptQL Access Issue for Public and Private DDN

- Provider: [Hasura Cloud](https://down.guide/hasura)
- Level: confirmed
- Impact: Operational
- lasted 18m
- started 2025-03-12 05:36 UTC
- id: DWN-451b031dd1
- Official page: https://hasura-status.com/incidents/01JP4DPANP7TQCWARN5CD97HZA

## Updates from Hasura Cloud
### 2025-03-12 05:36 UTC: investigating
We are experiencing issues accessing PromptQL for both public and private DDN. Our team is actively investigating the issue.

### 2025-03-12 05:46 UTC: identified
We have Identified the issue and a patch has been deployed

### 2025-03-12 05:49 UTC: monitoring
The issue has been resolved, and we are currently monitoring the infrastructure.

### 2025-03-12 05:54 UTC: resolved
The issue has been resolved, and all PromptQL services are now accessible to customers.

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