# DDN connector builds are not completing

- Provider: [Hasura Cloud](https://down.guide/hasura)
- Level: confirmed
- Impact: Operational
- lasted 2h 7m
- started 2026-09-10 16:03 UTC
- id: DWN-6ebd220a36
- Official page: https://hasura-status.com/incidents/01M260Y7AG7014HH76YXD4HTN1

## Updates from Hasura Cloud
### 2026-09-10 16:03 UTC: investigating
We are investigating an issue where DDN connector builds are not completing. Our team is working to identify the cause and restore normal build processing.

### 2026-09-10 17:23 UTC: investigating
We've identified the root cause: an authentication change in a recent control-plane upgrade caused new connector deployments to stall in a pending state. The fix has been merged and is being rolled out now. Once deployed, we'll re-run your pending connector builds and confirm your development environment is unblocked; no changes are needed on your side.

### 2026-09-10 18:00 UTC: monitoring
We identified the root cause: an authentication change in the service that initializes connector deployments, introduced by an internal upgrade and deployed a fix at approximately 17:30 UTC. New builds started after this time are processing normally.
Action required: builds started during the impacted window will not complete on their own. Please re-run any affected builds (ddn connector build create / ddn supergraph build create). No other action is needed.
We are continuing to monitor and will post a final update once we have confirmed full recovery.

### 2026-09-10 18:10 UTC: resolved
Connector deployments have been processing normally since the fix was deployed. Builds started during the impacted window still need to be re-run.

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