# Degraded performance in us-east-2

- Provider: [Hasura Cloud](https://down.guide/hasura)
- Level: confirmed
- Impact: Degraded
- lasted 0m
- started 2024-11-26 20:25 UTC
- us, us-east-2
- id: DWN-a4c19fe1b5
- Official page: https://hasura-status.com/incidents/01JDN2CN52MGF4DDBD516TN1JT

## Updates from Hasura Cloud
### 2021-01-06 13:59 UTC: investigating
We are currently investigating degraded performance in us-east-2. Users might be seeing increased response times.

### 2021-01-06 14:14 UTC: identified
We've identified an issue with underlying infrastructure and we're now implementing fixes.

### 2021-01-06 14:39 UTC: monitoring
We've temporarily moved a few projects to new infrastructure and we're monitoring the results.

### 2021-01-06 15:01 UTC: monitoring
We are continuing to monitor for any further issues.

### 2021-01-06 19:00 UTC: investigating
We have narrowed down the issue to a set of 15 projects that were part of the same node in the us-east-2 region. If notice any slow responses to operations/queries or see any issues when trying to load the console, please try changing the region as a temporary workaround. We expect to have more details in another 60 mins.

### 2021-01-06 19:04 UTC: investigating
We are continuing to investigate this issue.

### 2021-01-06 21:24 UTC: resolved
We’ve fixed the issue with degraded performance and are actively monitoring the situation over the next few hours. If you face any issues, please reach out to us by writing to support@hasura.io or at https://hasura.io/help

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