# increased latency for metrics and reporting in London(eu-west-2)

- Provider: [Hasura Cloud](https://down.guide/hasura)
- Level: confirmed
- Impact: Operational
- lasted 0m
- started 2024-11-26 20:25 UTC
- eu, eu-west-2
- id: DWN-b6154bf2f7
- Official page: https://hasura-status.com/incidents/01JDN2CMSXKNC2VG64H73PEZJW

## Updates from Hasura Cloud
### 2021-01-20 12:25 UTC: investigating
we are currently investigating the latency issue with our metrics and reporting system in eu-west-2(london) region.
subscribe/visit the page for regular updates.

### 2021-01-20 19:00 UTC: identified
we have identified the possible cause and we are in process of implementing the fix. we should have the next update in 30mins.

### 2021-01-20 19:36 UTC: monitoring
we have fixed the underlying issue and we are actively monitoring it.

### 2021-01-20 19:54 UTC: resolved
we can confirm the applied fix is working.
we will keep monitoring the systems and update in case of any issue.

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